EverBlessedEmpire has an absolute NO REFUND policy. You cannot refund any wigs, hair extensions, merchandise, and/or any digital purchases. There are absolutely no exchanges as well. This means that all hair, wigs, frontals, closures, merchandise, and digital products are final sale and are not eligible for exchanges. This is due to the nature of hair extensions, as well as, health and sanitary reasons. We like to keep all inventory at EverBlessed clean and brand new!